Privacy Policy for Road To Turkey
At Road To Turkey, we deeply care about the information of our visitors. This privacy policy details what information we keep and how we use it. If there are any additional inquiries, feel free to contact us regarding this policy through our platforms.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
What Information Do We Collect?
Any information you are asked to provide, and the reasoning behind why are you are asked to provide it, will always be made clear to you.
Contacting us directly will result in the showing of your name, email address and other possibly personal information depending on the platform the contact is made on.
How We Use Your Information
- Market our website.
- Improve, expand, and personalize our website.
- Understand how our website is used.
- Analyze and optimize our website.
- Develop new services and functionalities.
- Contact our users for feedback on our website and services.
- Find and prevent technical issues.
How Do We Collect Information?
- The usage of website cookies.
- The use of Google Website Analytics.
- Through Log Files.
Log Files
The Road To Turkey website follows a standard procedure regarding Log Files. Log Files log visitors when they visit the website. Almost all websites use this procedure to as part of website analytics. Log Files collect internet protocols (IP) addresses, browser type, internet service provider (ISP), date and time of usage, entry/exit pages, click streams, and click patterns. All these analytics do not show sensitive information and should not have your concern. The purpose of Log Files is to identify patterns/trends, view demographics, aid in optimization, and track user movement throughout the website.
Disclaimer
This Privacy Policy only applies to how Road To Turkey handles your information. This policy does not apply to any 3rd party websites we use or any websites we associate with. It is in your best interest to read through other privacy policies to know exactly where your information may be compromised.
The Road To Turkey Refund Policy
At Road To Turkey, we always sympathize with our amazing customers and will always support them with our services however we can. This Refund Policy states all the circumstances in which a possible refund can be made. Keep in mind some of these scenarios are general, and may or may not apply to your specific situation. In which please get in contact with us via our platforms to know if you apply for a refund.
1. Refunding a Complete Package
There are certain criteria that must be met when applying for a complete package refund. A complete package consists of an airline ticket, hotel booking, and a tourism package. In general, if we are informed of a refund prior to making any reservation, the chances of you qualifying for a refund greatly increase. For more information, please get in contact with us.
2. Refunding a Hotel Booking
Every hotel has different refund policies. We cannot state any general rules, every application is dealt with differently. For more information, check your hotel’s refund policy and/or please get in contact with us.
3. Refunding a Trip or Tourism Package
We can completely refund an independent trip or complete tourism package in Turkey as long as we have been informed 2-3 days prior to its launch.
Note: Tourism package is defined as a booking for trips in Turkey without a hotel/airline reservation.
4. Refund under Abnormal Circumstances
If any abnormalities occur such as sickness, personal matters, etc. during your stay in Turkey, we may be able to refund part of the trips under short notice. Or in the case of not being able to make it to a trip, you may qualify for a partial refund. It is in your best interest to inform us 2-3 days prior, to get the full refund.
5. Package Change during Your Stay
You may want to change certain aspects of your package while you are in Turkey. In the case of requesting changes to your tourism plan, this can be done as long as we are informed 2-3 days prior to make said change with no extra charges. Changes done under short notice will result in extra fees. If hotel changes are requested, payment of fees will be necessary.
6. Package Dissatisfaction
Dissatisfaction with any package due to issues on our part, will be compensated accordingly. If anything isn’t up to standard please inform us immediately, and we will do everything in our power to put you at ease.
Disclaimer: Any dissatisfaction caused by a customer’s negligence, impatience, or unpunctual behavior cannot be blamed on us.
7. Independent Travelers, Hotel or Airplane Ticket
Travelers that booked a hotel or airplane ticket independently cannot ask for any compensation for any issues with their hotel or airplane ticket booking. If you did not book your hotel or airplane ticket through us, we cannot help you.
Terms
- All refunds will be done in cash in Turkey, or via Canadian e-bank transfer, no in-store credit.
- Partial refunds for Tourism packages are up to 50%, and in the case of missing the 2-3 day full refund window. The more abrupt and closer to the launch date, the less we can refund.
- Package change fees are applicable to short notice changes. Fees depend on what part of the package is being changed.